CUSTOMER CARE

SHIPPING

Great news! We offer several shipping options within the continental U.S. on all orders. Need something quickly? For expedited shipping, see the chart below.

For security reasons, we do not ship to P.O. boxes or APO/FPO military addresses.

We love sending our goodies all over the world! For deliveries outside of the Continental U.S. or International, please email customercare@sheridanfrench.com for a quote

STANDARD SHIPPING

Carrier: UPS Ground (1-5 Business Days)

Cost: $11.95 flat rate within Continental USA

Note: Carrier delays possible

TWO-DAY SHIPPING

Carrier: UPS

Cost: $45

Arrives 2 business days after 24 hours processing time if order is placed by 11am CST

Note: Carrier delays possible

NEXT DAY

Carrier: UPS

Cost: $75

Arrives next business day after 24 hours processing time if order is placed by 11am CST

Note: Carrier delays possible

PLEASE NOTE: ONCE ORDERS ARE PLACED, WE ARE UNABLE TO PROCESS CANCELLATIONS OR MAKE ANY EDITS, SIZING, COLOR OR OTHERWISE.

RETURNS

WOMEN'S CLOTHING

Sheridan French gladly accepts returns on eligible items within 14 days of receiving your order. Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Any items received outside of the 14-day window or in non-returnable condition will be shipped back to the customer at their expense. No exceptions will be made.

EXCHANGES

Sheridan French gladly accepts exchanges on eligible items within 14 days of receiving your purchase.

Click the “Start a Return” button below to begin a Return or Exchange. 

Your return will be processed within 10 business days of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. Please allow your bank 10 business days to post the credit to your account or card.

Sheridan French gladly honors a one-time price adjustment on full-price merchandise permanently marked down within 14 days from the date of purchase. Price adjustments do not apply to items purchased with a promotional discount or items purchased from our SALE category.

Pajamas may be sent back to us for an exchange only of alternate pajamas within 14 days of ship date. Items must be returned unworn, unwashed and undamaged. Any pajamas received outside of the 14-day window or in non-returnable condition will be shipped back to the customer at their expense. No exceptions will be made.

All items sold at a discount of 40% off or more, all items from our SALE category, and any items noted as final sale on email blasts and newsletters are FINAL SALE and cannot be returned for a refund or store credit.

If any merchandise purchased for a discount 40% off or more or from our SALE category is returned, it will be shipped back to the customer at their expense.

No price adjustments will be made on previous purchases to accommodate Flash Sale promotions.

NO EXCEPTIONS will be made.

Only one discount or giveaway code is applicable at one time. Offers may not be combined.

Sheridan French reserves the right to cancel any orders due to unauthorized use of the promotion, technical error or unforeseen problems.

Due to high volume, processing time may take longer than normal.

FAQs

Within an hour of placing your order online, you will receive an email outlining the details of your order. Please add orders@sheridanfrench.com to your address book to ensure delivery to your inbox.

We currently are required to collect sales tax in Texas. This list is subject to change

All of our fabrics are made in India. We work to ensure the finest quality of construction and never employ the use of child labor or unfair trade practices. Embellishments are meticulously hand-applied. This skill is very specialized and only performed by the greatest of craftsman who have perfected their trade. We pride ourselves in supporting the Indian people at this very unique craft. The beauty of our fabrics and embellishments lie in their uniqueness and there may be minor differences in color and design. Because these pieces are 100 percent made by hand, slight variations in the placement of the patterns are to be expected (and, we think, part of the charm!)

We recommend dry cleaning only to keep the integrity of our fabric, colors and embellishments in tact.

For our Out of Office items, washing on cold with like colors is recommended.

We are here to answer any sizing questions you may have. Email customercare@sheridanfrench.com if you are stuck! We recommend sizing down in most items if you are on the fence. For example, if you could wear a 6-8 and are typically a 6 in most items, go with a S.

XS: 0-2

S: 4-6

M: 8-10

L: 12-14

XL: 16-18

If you cannot find an answer to your question below, have a question about your order, or are in need of any styling or shopping assistance, we would love to hear from you and are happy to help!

Feel free to email us any time and we will respond to you within 48 business hours. An additional contact through email or social media will not reduce this time.

For wholesale, press, and other business inquiries please email wholesale@sheridanfrench.com.

Remember to subscribe to our email blasts for early sale access via the form at the bottom of this page - we promise to keep your inbox light! - and get up close and personal with us on Instagram @sheridanfrench.

Don’t see your size online? Looking for another color? Email customercare@sheridanfrench.com and we will help locate a retailer in your area.